For new Franchisee/Report portal access, you must complete a Franchisee Portal Access Request Form, which can be found here: https://mecentral.massageenvy.com/share/asset/view/4584.
The form must be correctly filled out with the correct role that is listed on the form. The email for our existing account is access@ceterus.com.
Once the form has been completed, submit a ticket to servicedesk@massageenvy.com from your @massageenvy.com email account with the form (pdf or pic of any kind) attached. When they confirm your location(s) is added to our account, please return to Edge to let us know.
For additional assistance, please reach out to the Massage Envy Service Desk directly at 480-366-4123.
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