Reset My Password
If you're logged into the Ceterus app and want to reset your password to something else, follow the below steps.
- In the top right corner, select the settings button and then select User Settings
- Once in User Settings, scroll to Change Password
- Enter your current password in the Current Password field. Then fill in your new password in the New Password field. You'll need to retype this to ensure it is correct
- Once you've inputted all fields, hit Save
Forgot My Password
If you are unable to log in because you cannot remember your password, follow these steps.
- Visit the Ceterus app login page
- At bottom of login screen select ‘Need Help Signing In?’
- A screen will pop up where you can Reset your Password or Contact Support. The username will be the primary email address associated with your Ceterus communication
- A recover password email will be sent to your email address and the password can be updated by following the instructions in that email
- Once the password has been updated, login. We recommend setting up MFA options to keep your account secure.
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